Technical After-sales Service

At our company, customer satisfaction does not end with product delivery. We are committed to providing comprehensive technical after-sales services that ensure the long-term performance, reliability, and efficiency of our products. Our dedicated support team works closely with customers to address technical challenges, optimize equipment operation, and minimize downtime.

10minute

Quick Response

24Hour

Technical Support

72Hour

On-site Service Commitment

1Second-rate

Annual Regular Maintenance Service

Warranty Coverage

Product Warranty Terms

Warranty Policy

HYDSTAR HYDRAULIC warrants all new replacement parts against defects in materials and workmanship under normal operating conditions.

Warranty coverage includes:

Standard Parts: Up to 18 months
Diesel Engine Parts: 6 months after installation (max. 12 months from invoice)
Undercarriage Parts: 12 months
Electrical & Hydraulic Components: 6 months after installation (max. 12 months)
Ground Engaging Tools: 90 days

This warranty does not cover normal wear, misuse, improper installation, accidents, lack of maintenance, modified products, or special-order and used parts.

For approved claims, HYDSTAR HYDRAULIC may replace the defective part, issue a credit, or reimburse authorized labor and maintenance costs. All warranty claims must be submitted through our service portal or authorized sales representative for evaluation.

Faq

Questions? We Have Answers

What does the product warranty cover?

Our warranty covers defects in materials and workmanship that occur under normal use and operating conditions during the applicable warranty period.

How long is the warranty period?

Warranty periods vary by product category. Please refer to the product documentation or contact our support team for specific coverage details.

What is not covered under the warranty?

You can submit a warranty claim through our customer service portal or by contacting your sales representative. A detailed description of the issue and supporting information may be required.

Will labor costs be covered?

Approved warranty claims may include labor reimbursement when authorized in advance and subject to the warranty terms and conditions.

Do I need to return the defective part?

In some cases, the defective part may need to be returned for inspection. Return instructions will be provided if required.

Can the warranty be transferred to another owner?

Unless otherwise stated, warranty coverage applies only to the original purchaser and is not transferable.

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After-Sales Service

Reliable Support for Every Energy System